Return & Refund Policy

We hope you love your ChioraPearl jewelry. If you are not completely satisfied with your purchase, we accept eligible returns within 14 days of delivery.

Returns

To be eligible for a return:

• You must request a return within 14 days of receiving your order.
• Items must be unworn, unused, and in their original condition.
• Items must be returned with their original packaging.
• Items showing signs of wear, alteration, misuse, or damage caused after delivery are not eligible for return.

Please contact us before sending your item back. Returns sent without prior authorization may not be accepted.

Handmade Pearl Jewelry

Each ChioraPearl piece is handcrafted using natural freshwater pearls. Variations in pearl shape, size, color, surface texture, and luster are natural characteristics and make each piece unique. These natural variations are not considered defects.

Some of our designs feature individually assembled pearls and delicate handcrafted components. Please handle your jewelry with care. Damage caused by pulling, twisting, bending, forcing, dropping, or other improper handling is not considered a product defect and is not eligible for return or refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged upon arrival, or incorrect.

Original shipping charges are non-refundable, except when the return is due to an error on our part.

We recommend using a trackable shipping service when returning your order. ChioraPearl is not responsible for return packages that are lost or damaged in transit.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order number and clear photos of the item and packaging. We will review the issue and work with you to make it right.

Non-Returnable Items

For hygiene and safety reasons, earrings for pierced ears are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.

Custom-made or personalized items are also final sale unless they arrive damaged, defective, or incorrect.

Gift cards, if offered, are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

Original shipping charges and return shipping costs are not refundable unless the return is due to a defective, damaged, or incorrect item.

Exchanges

If you would like a different item, please contact us. Depending on availability, we may be able to assist with an exchange. Alternatively, you may return the eligible item and place a new order.

Contact Us

If you have any questions about a return or refund, please contact us through our Contact Us page before sending your item back.

We are happy to help.