Shipping Policy

Thank you for shopping with ChioraPearl. Each order is carefully prepared and packaged before shipment.

Processing Time

As many of our jewelry pieces are handcrafted, please allow 2–4 business days for your order to be prepared before shipment.

Processing time does not include weekends, holidays, or shipping transit time.

If an item requires a longer preparation time, this will be noted on the product page.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery destination and the shipping service selected.

We currently ship orders from Canada using Canada Post and other available shipping services.

Free Shipping

We offer free shipping on eligible orders of $150 or more to Canada and the United States.

The $150 minimum is based on the order subtotal after discounts and before taxes.

If a discount reduces your eligible order subtotal below $150, the order will no longer qualify for free shipping.

Estimated Delivery Times

Delivery times vary depending on the destination and shipping service selected at checkout.

Estimated delivery times shown at checkout are provided by the shipping carrier and begin after your order has been processed and shipped.

Please note that delivery estimates are not guaranteed. Delays may occur due to customs processing, weather, holidays, carrier disruptions, or other circumstances outside our control.

Order Tracking

When tracking is available for the shipping service you select, tracking information will be provided after your order has shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation.

International Orders

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

These charges are not included in the product price or shipping cost collected by ChioraPearl.

Customs processing may also cause additional delivery delays.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's operations.

If your package appears to be significantly delayed or lost, please contact us and we will assist you in reviewing the tracking information and, where applicable, contacting the shipping carrier.

Questions

If you have any questions about shipping or your order, please contact us through our Contact Us page.